Position: Call Centre Agent
1
open position
The Call Centre Agent will serve as the first point of contact between the general public and the Census Team. This role is critical in delivering timely, accurate, and professional responses to public inquiries related to the census. The Agent will be responsible for handling incoming calls, providing information, resolving issues where possible, and escalating complex matters to the appropriate departments. The ideal candidate will possess excellent communication skills, a strong sense of empathy, and the ability to manage high-pressure situations while maintaining a high level of service and professionalism.