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Position: Call Centre Agent

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Position: Call Centre Agent


LOCATION:        STATISTICS SIERRA LEONE (STATS SL) HEADQUARTERS

REPORTS TO:    DIRECTOR OF COMMUNICATION AND PUBLIC RELATIONS

DURATION:        SEVEN (7) MONTHS WITH THE POSSIBILITY OF EXTENSION

TERMS OF REFERENCE FOR THE POSITION OF CALL CENTRE AGENT

The Call Centre Agent serves as the primary point of contact between the public and the census team. The role is key in ensuring timely, professional and effective communication, conflict resolution and dissemination of information. The Agent will support service delivery by responding to inquiries, escalating issues appropriately and maintaining accurate records of all interactions.

The Call Centre Agent must be skilled in communication with a passion for public service, provide accurate information, and assistance to the public regarding the census procedures.

QUALIFICATION:

Diploma or Certificate in Mass Communication from a recognised institution. 

EXPERIENCE AND SKILLS COMPETENCE:

He/she must:

  1. Be fluent in English and at least two local languages including Krio.
  2. Possess extensive knowledge in the use of Microsoft Office suite.
  3. Possess excellent problem-solving skills and can work under pressure to achieve tight deadlines.
  4. Be able to resolve enquiries and escalate complex cases where necessary.
  5. Possess extensive experience in managing call centres.

ALL APPLICATIONS MUST BE SUBMITTED ON OR BEFORE 15th MAY 2025.

Apply Now!